A little clarity goes a long way.
Everything you need to know about making an enquiry.
How does an enquiry work?+
Add the support you’re interested in to your basket, then share your contact details. The enquiry is sent for review so a professional can follow up by phone or email.
Do I need to pay online?+
No. There is no payment or card entry on this website. Sending an enquiry does not place an order or commit you to any purchase.
Does sending an enquiry guarantee treatment?+
No. Any treatment would depend on an appropriate professional assessment. Your enquiry is a starting point for a conversation, not a prescription or approval.
What happens to my personal details?+
Contact details are used to respond to your enquiry. Read our privacy notice for information about the details collected and how they are handled.
Can I enquire about more than one health concern?+
Yes. You can add multiple support options to your basket and send them together. Please avoid including medical history or sensitive clinical information in the optional message.
Can I use this for urgent help?+
This enquiry service is not monitored for urgent needs. If you require urgent assistance, use the appropriate urgent or emergency healthcare service.
Your next step starts here.
Find the support you’re looking for. We’ll take it from there.